Comcast did that to me for three years at my office. Sales would say they were available and Engineering would say it wasn't. I finally had to go up the ladder and get someone with some authority; they set a crew out to survey it and decided that they could do it but would have to run a dedicated line to downtown Hiram (a few blocks). So they finally did, and then almost everyone on the street subscribed to their service. Before that, all we could get was 6 meg DSL that actually ran about half that speed, which sucked when running a VPN.