lotstodo
aka "The Jackal"
Once again I am accosted by morons. twice in the same week.
Incident one: I paid a doctors bill in full last month. I mailed the check 3 days after I got the bill. I got a late notice for the same bill with a penalty fee this month. I enclosed a copy of the canceled check, which showed that it posted 16 days before the 30 day grace period, with the new bill and thought that would be the end of it. I get a call Tuesday from an imbecile at the office saying that they have now credited the payment, but since it was credited after 30 days, I still owe the penalty, and they expect payment immediately. I was not kind.
Incident two: I received a bill from another doctor last week, and paid it this Tuesday. I just got a call from a collection agency for the doctor's office demanding immediate payment. I explained to them that I saw the Doctor on September 9th, the Insurance Company paid their part on September 20th, I got the bill last Thursday, and paid it this Tuesday. They finally got at a copy of the actual bill after a ten minute back and forth. I was not kind.
Is it that hard to run an accounts receivable department at a doctor's office? Really?
Incident one: I paid a doctors bill in full last month. I mailed the check 3 days after I got the bill. I got a late notice for the same bill with a penalty fee this month. I enclosed a copy of the canceled check, which showed that it posted 16 days before the 30 day grace period, with the new bill and thought that would be the end of it. I get a call Tuesday from an imbecile at the office saying that they have now credited the payment, but since it was credited after 30 days, I still owe the penalty, and they expect payment immediately. I was not kind.
Incident two: I received a bill from another doctor last week, and paid it this Tuesday. I just got a call from a collection agency for the doctor's office demanding immediate payment. I explained to them that I saw the Doctor on September 9th, the Insurance Company paid their part on September 20th, I got the bill last Thursday, and paid it this Tuesday. They finally got at a copy of the actual bill after a ten minute back and forth. I was not kind.
Is it that hard to run an accounts receivable department at a doctor's office? Really?